An embedded FDE team builds a maintenance agent with technicians
How forward deployed engineers could work on the plant floor to build an AI assistant grounded in manuals, sensor data and past work orders.
The situation
A manufacturer’s maintenance technicians lose time searching manuals and old work orders when equipment fails. Previous IT projects delivered tools technicians didn’t use because they didn’t fit how work happens on the floor.
Our approach
Work the shifts
FDEs shadow technicians across shifts to learn real fault-finding workflows.
Ground the assistant
Connect equipment manuals, historical work orders and sensor alerts as sources.
Agent with guardrails
The assistant suggests likely causes and steps, drafts work orders and asks a technician to confirm.
Iterate on the floor
Weekly releases tested by technicians on tablets, with feedback captured in the tool.
Scale to more lines
Package the solution and train the plant’s own team to extend it.
Typical technology
What success looks like
Metrics we would agree with you up front and track throughout:
- Mean time to repair
- Technician weekly active use
- Work orders drafted by the assistant
- Repeat failures
- Time to onboard new technicians
This is an illustrative scenario showing how Inspired Infotech approaches this type of problem. It does not describe a specific client, and actual approach and outcomes depend on each organisation’s systems, data and goals.
Services behind this scenario
Forward Deployed Engineering
Senior engineers embedded with your teams to ship AI and data solutions into production, fast.
Learn moreAgentic AI
AI agents that plan, use tools and complete multi-step work — with humans in control.
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Data platforms, analytics and connected IoT solutions that turn data into decisions.
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