An HR and policy assistant in Microsoft Teams with Azure OpenAI
How a manufacturer could answer employee HR and policy questions in Teams, grounded in approved documents with Azure AI Search.
The situation
A multi-site manufacturer’s HR team answers the same questions about leave, benefits, shifts and safety policy every day, across several countries with different rules. Employees struggle to find the right, current document.
Our approach
Curate sources
Identify the authoritative HR and policy documents per country and site in SharePoint, with owners and review dates.
Index with security trimming
Azure AI Search indexes the content so employees only retrieve documents relevant and permitted to them.
Build the assistant
Azure OpenAI generates answers with citations; it declines and routes to HR when the answer isn’t in the sources.
Deliver in Teams
Employees ask questions in Microsoft Teams, signed in with Entra ID.
Govern and improve
Content Safety, logging, monthly review of unanswered questions and content updates by HR.
Typical technology
What success looks like
Metrics we would agree with you up front and track throughout:
- HR tickets for routine questions
- Answer accuracy on an evaluation set
- Share of questions answered with citations
- Employee satisfaction
- HR time redeployed to complex cases
This is an illustrative scenario showing how Inspired Infotech approaches this type of problem. It does not describe a specific client, and actual approach and outcomes depend on each organisation’s systems, data and goals.
Services behind this scenario
Azure AI & Azure OpenAI
Azure OpenAI, Azure AI Foundry and Azure AI Search for secure copilots, RAG and agents.
Learn moreGenerative AI
LLM-powered assistants, RAG search and content automation — secure, grounded and enterprise-ready.
Learn moreMicrosoft Azure
Azure migration, app modernization, data platforms and Azure OpenAI for Microsoft-centric enterprises.
Learn moreFacing a similar challenge?
Let’s talk about your situation and what a realistic plan looks like.